TERMS AND CONDITIONS .

1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions: Reference to “we” and “us” is a reference to VU Enterprises Limited Company Number: 07302818. Reference to “you” is a reference to the purchaser of the Goods from us. “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms. “Goods” means the goods (including any part or parts of them) and other items purchased by you from us. “Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. We reserve the right to vary these terms and the new terms will become effective once posted onto the website. It is your responsibility to read the terms each time you visit the website.

2. PRICE

2.1 The price of Goods quoted on our website includes VAT (Value Added Tax).

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.

2.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will at our discretion treat the order as cancelled. We will not be obliged to supply goods at the incorrect price.

3. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

4. PRIVACY If you place an order, you will have to provide personal information to us. We will only use this information for our purposes and will not disclose that information to any third party without your consent.

5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by a card payment which we accept. At our discretion, we may accept payment by other means. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.

6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed. However on the whole orders are dispatched the same day or the day after.

6.2 If you provide an incorrect delivery address we are not responsible to incur the expense of re-delivery to the correct address.

6.3 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.4 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

7. CANCELLATION

7.1 You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.

7.2 You must return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.3 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other reasonable costs we incur in connection with the return of the Goods.

7.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

8. RISK AND OWNERSHIP

8.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the agreed collection date if you have not collected the Goods by then).

8.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

8.4 You have no right to re-sell any Goods until payment has been received in full by us.

9. WARRANTIES AND LIABILITY

9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

9.3 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

9.4 Liability to you for loss or damage shall under no circumstances exceed the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).

10. NOTICES

10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these are to be sent to info@nutritionalhealthstore.co.uk and you must send them so as to return an acknowledgement of receipt.

11. CUSTOMER DEFAULT If you: give us any incorrect personal information, or fail to make any payment when it is due, or cancel any payment, or become insolvent, or commit any breach of these Terms then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

12. FORCE MAJEURE We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.

13. GENERAL

13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not be able to assign any of your rights or obligations without first getting our written consent.

14. INTELLECTUAL PROPERTY Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any of those Goods.

15. DISPUTES

15.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute. .

15.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

16. DISCLAIMER

16.1 Any information on this website or marketing material provided by us should only be used for general interest and not to diagnose a health problem, condition or replace medical advice. We strongly recommend that anyone who is currently taking medicinal products and/or suffer from any form of medical disorder should consult their doctor prior to using any products advertised on this website (or associated marketing material). The products on this website (or associated marketing material) are not intended to treat, diagnose, cure or prevent any disease. Anyone wishing to start a diet, drug, exercise program or lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. Woman planning for a baby or who are currently pregnant should consult their doctor before taking any health products.

16.2 Please ensure to follow the directions of us specified by the goods and never deviate from this without consultation from a health care practitioner.

16.3 Ensure to keep all goods out of reach of children.

16.4 We work hard to ensure that the information on the website or contained in any associated material is accurate and helpful at all times We do not accept liability for any errors and/or omissions contained in our website or associated material and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

17. GOVERNING LAW These Terms and the Contract between us are governed by English law.